Eligibility for Returns

We want you to love your [Brand Name] purchase. If you’re not completely satisfied, you can return items within [X days] of receiving your order. To be eligible, your return must meet the following conditions:

  • Items must be unworn, unwashed, and in their original condition.

  • All tags and labels must remain attached.

  • Items must be returned in their original packaging where possible.

Condition of Returned Products

Please ensure your return is free from signs of wear, damage, stains, or odours, as we cannot accept items that fail to meet these requirements.

Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Intimate apparel (e.g., underwear, swimwear)

  • Earrings or pierced jewellery

  • Gift cards

  • Final-sale or heavily discounted items

Refund Process & Timeline

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Refunds will be processed to your original payment method within [X business days]. Please note that depending on your bank or payment provider, it may take additional time for funds to appear in your account.

Exchanges

If you’d like to exchange an item for a different size or colour, please initiate a return and place a new order for the replacement. This ensures faster processing and helps you secure your preferred item before it sells out.

Return Shipping Process & Responsibility

To return an item:

  1. Contact us at [Support Email] to start your return.

  2. Carefully repackage your item with all tags attached.

  3. Post it to: [Return Address].

Please note: Return shipping costs are the customer’s responsibility unless the item received is faulty or incorrect. We recommend using a tracked shipping service to ensure your return arrives safely.

Contact Information

For any return or refund enquiries, please reach out to our support team:
Email: [Support Email]
Return Address: [Return Address]